Our Guarantee

It’s The Sweet Things Bakery will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract.  We appreciate your business, and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.

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Allergy Disclaimer

Attention customers with food allergies. Please be aware that our food may come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, and wheat. While we take steps to minimize risk and safely handle the foods that contain potential allergens, please be advised that cross-contamination may occur, as factors beyond our reasonable control may alter the formulations of the products we serve, or manufacturers may change their formulations without our knowledge.

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Refund Policy

It’s The Sweet Things Bakery will not offer refunds or exchanges for custom products that meet our quality standards once a cake or custom dessert has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will It’s The Sweet Things Bakery provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.

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Cake flavor and texture is subjective. Refunds requested due to flavor or texture after the cake has been accepted and picked up will be at the sole discretion of It’s The Sweet Things Bakery.  It’s The Sweet Things Bakery may consider a store credit if the product is brought back to us, and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes daily to ensure the highest quality. Quality determination is solely at the discretion of It’s The Sweet Things Bakery. Our cakes are baked from scratch with all-natural ingredients and need to be kept out at room temperature for at least one-half of an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.

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Design Variations

Although we make every attempt to provide an exact design and match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations.  Also, be aware that exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting.  In the event that a major variation needs to be made It’s The Sweet Things Bakery will communicate this to the customer and seek re-design approval.

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Care and Handling

We are not responsible for any damage to the cake after pick-up or after setup is complete.  The client is responsible for providing an appropriate and secure table and environment for the cake(s).  Cakes are heavy and require a sturdy table and an optimal room temperature of 75 degrees or below.

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If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of It’s The Sweet Things Bakery.

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It’s The Sweet Things Bakery is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.

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Deposits, Payments, Cancellations

For online orders, all sales are final. Refunds will not be issued. Order credits may be given if the order is canceled with 3 days’ notice. Orders canceled with less than 3 business days’ notice will not be refunded or credited.

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For custom orders: A deposit of 50% and a signed contract is required to consider this an order and contract for services to be rendered.   The remaining balance is due fourteen (14) days prior to the delivery or pickup date. Any changes to this order must be made no later than twenty-one (21) days prior to delivery. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges. For orders less than $500.00 payment is due 10 business days prior to the order completion date.

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All deposits are non-refundable. There will be no credit given for orders canceled within fourteen (14) days. For cancellations with more than fourteen (14) days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used.  This offer is subject to the data being available and is at the discretion of It’s The Sweet Things Bakery.

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If full payment is not received by the due date, the order may be canceled.

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Delivery Terms

The delivery time will be listed within your invoice/contract. Cakes may be set up 1-3 hours before your event. For outdoor events, we try to set up as close to the reception time as possible. In the event that your cake is meant to be set up outside, and It’s The Sweet Things Bakery is bringing your delivery more than one hour before the cake cutting will take place, It’s The Sweet Things designates the right to place the cake/desserts in the fridge and assign someone from the event coordination team to place the cake in the appropriate place at the time given to them by It’s The Sweet Things Bakery.

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The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products.  In the case of an unavoidable occurrence, such as an act of God, a car accident, poor road conditions, or the dropping of cake during delivery — It’s The Sweet Things Bakery cannot be held liable for more than the price of the cake described in this order.

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If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.

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Photographs and Marketing

We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do, however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.

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Governing Law and Waiver of Jury Trial

This Agreement shall be subject to and governed by the laws of the State of Washington irrespective of the choice of law rules in the state of execution of the Agreement.  The parties hereto acknowledge and agree that, any legal action brought pursuant to this Agreement shall only be of proper venue exclusively within the courts of the State of Washington. Any litigation relating to this Agreement, brought by Client shall be commenced and maintained only in a federal or Washington State court located nearest to Company’s principal office; The Client consents to personal jurisdiction and venue in any such court. EACH PARTY, TO THE FULLEST EXTENT PERMITTED BY LAW, HEREBY IRREVOCABLY WAIVES ALL RIGHT TO TRIAL BY JURY AS TO ANY ISSUE RELATING HERETO IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY OTHER MATTERS INVOLVING THE PARTIES HERETO. If Company is the prevailing party, it shall be entitled to recover from the Client the reasonable costs and expenses incurred in connection with any mediation, suit or other action brought pursuant to this Agreement, including, without limitation, reasonable attorney’s fees.

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Resolution of Disputes.

All claims, disputes, and other matters in question arising out of or relating to this Agreement, or the breach of this Agreement (in any event, a “Dispute”) shall first be submitted to non-binding mediation in accordance with the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association. Unless agreed upon by the parties, the mediator shall be selected by the Alternative Dispute Resolution Section of the Fairfax County Bar Association. The mediator may offer such guidance as the mediator deems appropriate to facilitate the resolution of the Dispute.

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